Since it was my first time in the office it took an extremely long time for them to process my insurance. I thought it odd that my appointment was for 10am, and since they don't open until 10 no one was there....the dentist literally walked in at 10am and the other staff trickled in. Anyway, I was there first but 3 other patients were seen and sent on their way while I waited an hour and a half. The hygienist I had was nice enough. The dentist was too. I do plan on going back and hope it won't take as long since insurance is now in their system.