I had a great experience with Dr. Shear. I was skeptical at first, as this was the first time I had ever used ZocDoc, but I am glad I did not let my reservations dissuade me. I waited for approximately 35 minutes to see the doctor. However, given the extremely crowded waiting room, this was an exceptional wait time. The office workers seemed to have an unfamiliarity with ZocDoc, but they were friendly and accommodating. Dr. Shear was pleasant and kind, making building healthy doctor-patient rapport very easy. I expressed my concerns and he addressed them in a professional manner. He encouraged me to run a few tests and just 2 days later, he personally called me to go over the results! Overall - Great experience!