The doctor took her time with the examination and asked me questions to help her with the diagnosis. I felt she was really listening to me. And the staff was very friendly and helpful, especially Peter the technician who drew my blood. I actually had a question and i had to call the office after I left, he made a point of calling me back with a response within a very short time. I think this was the best experience I've had going to Dr. Butlig and I've been going to his office for several years. Thanks!